Free standard shipping to the contiguous U.S. and Washington, D.C.
Cleanvelora
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Frequently Asked Questions

  1. Which tool should I use on a delicate surface?

    Use the product’s stated surface compatibility and any instructions from the surface manufacturer. Test in a discreet area if appropriate for the material.

  2. How do I pick the right head or pad?

    Check the head material, attachment type and dimensions. Match replacements to the specific tool and check what is included in the listing.

  3. How do I use an extendable handle safely?

    Follow the product instructions for locking and adjusting it. Keep the head within comfortable reach and use the tool only for its intended task.

  4. How should reusable pads or brushes be stored?

    Remove dirt and rinse or wash as directed. Let the cleaned parts dry fully and follow the listing’s storage guidance.

Tool order help

How do I reach customer support?

Email [email protected] or call +1 (203) 414-5218 Monday through Friday. Include the tool or attachment name and the surface you plan to clean.

How does ordering work?

This store does not accept online orders or payments. The catalog and cart are available for browsing and comparing products. For product questions, contact customer support.

Who pays return postage?

Free Return Shipping on Eligible Returns. We cover the return postage for eligible returns and provide a prepaid label or seller-paid shipping instructions.

How long does shipping take after dispatch?

Shipping Transit Time: 3–6 Business Days.

How long does order processing take?

Order Processing Time: 0–2 Business Days.

When should my order arrive?

Total Estimated Delivery Time: 3–8 Business Days. Business days are Monday through Friday, excluding U.S. federal holidays. These windows are estimates. The total adds processing and transit and starts when we accept the order.

How do I request a return?

Request a return within 30 days of delivery. Include your order number, the item and the reason for the return.

Where is standard shipping free?

Free standard shipping is available without a minimum purchase to the 48 contiguous United States and Washington, D.C.

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Customer Support

Cleanvelora
[email protected]
+1 (203) 414-5218
124 Berner Terrace, Milford, CT, US 06460

Customer support is available Monday through Friday.